Support

If something isn’t working, or you have a question about purchases or any feedback, please contact us through the form below. We will reply by email. The form is in Japanese, but you are welcome to write in English.

It helps if you include your iPhone model, your iOS version and what happened.

FAQ

Where is my progress saved?

On your iPhone. The game saves automatically at the start of each night, and you can keep up to three saves in “Menu & Saves”. Deleting the app also deletes your progress.

What is the difference between the trial and the full game?

You can play up to the end of chapter two for free. The full game (a one-time purchase) adds the story up to the Lantern Festival and its ending, and Part Two, “The Lightkeeper’s Ledger”. Nothing sold in the game gives you an advantage.

My purchase isn’t showing up / I changed phones

While connected to the internet, open “Shop” in the menu and tap “Restore Purchases”. Items bought with the same Apple Account will come back.

How do I turn off the sound?

In “Menu & Saves”, tap “Sound: On” / “Sound: Off” to switch the sound.

The game runs slowly

In “Menu & Saves”, switch “Graphics” to “Lite”. On slower devices the game may switch to “Lite” automatically.